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Change of Mind:
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In accordance with the guidelines provided by the Ministry of Business, Innovation & Employment, OXYENERGY is not obligated to provide refunds for purchases where you have simply changed your mind.
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We strongly encourage customers to carefully consider their purchases before completing them.
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To assist you in making informed decisions, we offer in-store consultations with our staff. Please contact us to schedule an appointment to discuss your needs and receive expert advice on our products. Please click on the following link to book a visit: https://oxyenergy-labs.com/pages/contact
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Faulty Products:
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If a product purchased from OXYENERGY is found to be faulty, we will provide a remedy as required by the New Zealand Consumer Guarantees Act 1993. This may include repair, replacement, or refund, depending on the nature of the fault and the circumstances.
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It is very important that you contact us as soon as you find out that the product is faulty.
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Shipping Options and Delivery Times:
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New Zealand Deliveries
FREE delivery within New Zealand on all orders over $80 NZD.
For orders under this amount, postage is just $7.99
For most destinations within New Zealand should be with you within 2-5 working days. For rural addresses, please allow for an extra 1-2 days for delivery
We do not deliver to PO Boxes or Private Bag addresses.
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Australian Deliveries
FREE delivery within Australia on all orders over $90 NZD.
For orders under this amount, postage is just $9.99 NZD.
Please allow approximately 2 weeks for deliveries to Australia.
We do not deliver to PO Boxes or Private Bag addresses.
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Order Tracking:
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Upon shipment of your order, you will receive a tracking number via email.
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This tracking number can be used to monitor the progress of your delivery through our website or the courier's website.
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For any assistance with tracking your order, please contact our e-commerce team at +64 27 335 5726 or e-mail us at info@oxyenergy-labs.com
- You can also click the link below to check your delivery progress: https://www.17track.net/en or https://www.aramex.com
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This policy is governed by New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
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We aim to provide accurate and up to date information, and to provide the best possible service to our customers.
XCOTTON Shipping Protection
Shop with peace of mind. XCOTTON Shipping Protection provides coverage for your parcel against loss, damage and delivery delays while it is in transit.
What's Covered
Package lost in transit
Package stolen or missing after delivery
Package damaged in transit
Package delayed
How to Lodge a Claim
If your parcel is covered by XCOTTON Shipping Protection, you can lodge a claim directly with XCOTTON using any of the following methods:
Online: Submit your claim through the XCOTTON claim portal.
https://sp.xcottons.com/parcel#/productProtection/protection-login
Email: Contact XCOTTON at support@xcottons.com
Confirmation email: Click the “Protection ID” link in your “Xcotton Shipping Protection Placed Successfully” email.
XCOTTON will respond to your claim within 24 hours and process payment or a replacement order within 2 business days once all required information has been received.
What's Not Covered
Some situations are not covered by XCOTTON Shipping Protection, including incorrect delivery addresses provided at checkout, items refused or returned (unless damaged), pre-existing product defects, and loss or damage caused by war, terrorism, strikes, government seizure or customs issues.